You have 7 days from the shipping date to return your purchase from FREE OF CHARGE.

These are the options for returning your items:

  • At our supplier near youTake your order and receipt to supplier in the same country/region in which you made the purchase.
  • Home collectionAccess your order information through request a return.
    If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

    We will send a courier to collect your return from the address you tell us.


The exchange option is not available for online purchases. Nevertheless, you can always return your order for FREE within the established return period and place another order


The refund will be made via the same payment method used to make the purchase.
Except for orders paid for by Cash on Delivery and collected at home, for which refunds shall be made via bank transfer.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.